Privacy policy

Bihar Bhog

This Privacy Policy describes how biharbhog.in (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have any questions, need more information about our privacy practices, or wish to make a complaint, please contact us at:

📧 Email: biharbhog.official@gmail.com

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that identifies, relates to, or could reasonably be linked to an identifiable individual.

Below is a description of the categories of Personal Information we collect and the reasons for collecting it.

DEVICE INFORMATION

Purpose of collection:
To load the Site accurately for you, ensure website security, and perform analytics on Site usage to improve performance and user experience.

Source of collection:
Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our website processor and analytics provider, including Shopify.

Personal Information collected:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookie information

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

ORDER INFORMATION

Purpose of collection:
To provide food products to you, process payments, arrange shipping, generate invoices or order confirmations, communicate with you regarding your order, screen for potential risk or fraud, and provide information related to our products or services when permitted.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify, payment gateways (such as Razorpay or similar), and courier/logistics partners.

Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment-related information (processed securely by third parties)

⚠️ Note: Bihar Bhog does not store your card, UPI, or banking details.

CUSTOMER SUPPORT INFORMATION

Purpose of collection:
To provide customer service and resolve queries or complaints.

Source of collection:
Collected directly from you via email, phone, or website communication.

Disclosure for a business purpose:
Shared internally only or with service partners where required to resolve issues.

Personal Information collected:
Name, contact details, order details, and communication history.

MINORS

The Site is not intended for individuals under the age of 18 years. We do not knowingly collect Personal Information from minors.

If you are a parent or guardian and believe that your child has provided Personal Information, please contact us to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us operate our business and fulfill contracts with you.

For example:

  • We use Shopify to power our online store

  • We use third-party payment gateways and delivery partners

  • We may share information to comply with legal obligations or protect our rights

We do not sell or misuse customer data.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide advertisements or marketing communications we believe may be of interest to you.

For example:

  • We use Google Analytics to understand customer behavior

  • We may share limited data with advertising partners via cookies

  • Shopify Audiences may be used for remarketing

You can opt out of targeted advertising using the links below:

You may also visit:
https://optout.aboutads.info/

COOKIES

Cookies are small data files stored on your device. We use cookies to:

  • Enable essential website functions

  • Remember preferences

  • Analyze site performance

  • Improve security and checkout experience

Our Site uses functional, performance, analytics, and advertising cookies, including Shopify cookies.

You can control cookies via browser settings. Disabling cookies may limit site functionality.

DO NOT TRACK

Currently, there is no uniform industry standard for responding to “Do Not Track” signals. Therefore, we do not alter our data practices when such signals are detected.

DATA RETENTION

We retain Personal Information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies

CHANGES

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Changes will be posted on this page.

COMPLAINTS

If you have a complaint, please contact us first using the details above.
If you are not satisfied with our response, you may approach the relevant data protection authority in India.